Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Name
• Phone number
• Email address
• Service address (if provided)
• Any information you submit through forms, bookings, or customer support requests

When you opt in to receive SMS messages, we also collect your mobile phone number and consent records.

2. How Our Company Uses Your Data and Information

We use your information to provide and manage our services, communicate with you, and support day-to-day business operations.

This may include service-related communications such as updates, reminders, and customer support messages, including SMS when you have opted in.

We do not use your information for unrelated purposes without your consent.

For SMS communications specifically, we only use your phone number to send messages related to services you requested or agreed to receive.

3. SMS/Text Messaging Terms

By providing your phone number and opting in, you consent to receive SMS messages from us. Consent is not required as a condition of purchase.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Message Types May Include:

• Appointment reminders
• Service updates
• Customer support messages

Opt-Out Instructions:

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Message and data rates may apply depending on your mobile carrier.

4. SMS Consent & No Sharing Policy (CRITICAL)

We respect your privacy and are committed to protecting your SMS consent data.

We do NOT share, sell, rent, trade, or disclose SMS opt-in information or phone numbers with third parties or affiliates for marketing or promotional purposes.

Your SMS consent and phone number are used strictly for direct communication between you and Sunset Air, Inc.

5. Data Security Practices

We implement reasonable and appropriate security measures to protect your personal information, including SMS-related data. These measures include:

• Restricted employee access to personal data
• Secure storage systems and safeguards
• Industry-standard security practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Maintain business records

7. Sharing of Information

We do not sell or rent personal information.

We may share limited information only with trusted service providers who assist in operating our business (such as scheduling systems or communication platforms). These providers are required to protect your information and use it only for authorized purposes.

8. Your Privacy Rights

You may request to:

• Access your personal information
• Update or correct your information
• Request deletion of your data (where legally applicable)

To make a request, contact us using the information below.

9. Contact Information

If you have questions about this Privacy Policy or your SMS data, you may contact us at:

Sunset Air, Inc.

Email: info@sunsetair.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.