Trusted HVAC, Electrical, Plumbing & Solar Services in Lacey, WA Since 1976

 
 
 
 
  
 
Excellent4.91333 reviews
 
4.9
 
Excellent1333 reviews
 
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 Jason 
 
1 days ago
 
 
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We had our attic furnace replaced along with a water heater. Two separate surfaces. Let me just say, this should have been a 4-5 star rating, but sadly it's not. *Sales - Sales was great. Great communication, on time, explained everything, walked through financing, no major hiccups. No complaints. 5 stars. *Install - The install went smooth. Took a day of time for both items, the installers were friendly, did all they did timely, took care of the space. No issues. Explained everything well and did a nice wrap up. 5 stars. *Post install - This is where we've run into some hiccups. This is install completed early this year, April. Post QA checkup happened in April as well. There were some minor items to complete. Some minor dry wall repair and touch up painting. If this step never happened I would rate Sunset higher than 2 stars, but since April multiple follow ups, missed appointments, no shows, etc... I understand things happen, but no call/no show is a complete care for the customer's time. Taking off work early, taking time out of my day to make a day time appointment, etc... Even one time I can understand, but multiple times where I have to initiate a call after the appointment time passes to ask where the technician is, is well, pretty unacceptable. Especially knowing this is the person who makes the last impression on the customer. It's now September.... and I'm still waiting.  I 100% want to support a local business, but I would probably not use Sunset again, due to wasting hours of my time waiting to have the last 5% of total service complete. I just caution anyone who values their time to consider it feels like the company doesn't care about your time.
  
 
 
 
 
 
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 Cody Taylor 
 
2 days ago
 
 
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We had Sunset Air install our ChargePoint EV charger and they did a great job. We ended up needing a subpanel added, which I wasn’t originally expecting, but they explained everything and made the whole process really easy. The installer was friendly, knowledgeable, and did really clean work. Everything turned out great and everything has been working perfectly ever since. Really happy with the experience and would definitely recommend Sunset Air.
  
 
 
 
 
 
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 Paul Tomassene 
 
3 days ago
 
 
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Annual maintenance call he was very knowledgeable and answered all my questions very satisfied with his work.
  
 
 
 
 
 
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 Leslie Goldstein 
 
3 days ago
 
 
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Fantastic, thorough with good explanations.  Andre was grear
  
 
 
 
 
 
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 Mark Sundberg 
 
10 days ago
 
 
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+3
We just replaced our furnace/AC. With HVAC it's mostly about the quality of the installation. We like our Carrier equipment choice. We LOVE the installation! The whole Sunset team was great to work with. Zero problems. Cecil and Blaine finished things off and made double sure the job was done right. You should definitely check w. Sunset Air and have Britton come out to size things up. He's a very sensible, experienced expert in this field, low pressure, good detail, and he came out personally to check on site install, which is rare. Seriously, just call Sunset!
  
 
 
 
 
 
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 Renee Kinyon 
 
23 days ago
 
 
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My husband and I have used SS Air for 15 years to service a unit they originally installed.  We just had to have a new unit installed and from Jesse coming out for an estimate,  to the installation guys, Devin, Jerry, Brett and Patrick, they were all great. They were there for 2 long days and I couldn't say more positive things about how everything went.
  
 
 
 
 
 
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 David Dues 
 
29 days ago
 
 
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Sunset air did a great job installing my Daikin System. Professional organized and the install was clean communication with solid. Everything works exactly as expected.
  
 
 
 
 
 
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 Barb Westall 
 
30 days ago
 
 
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Sage and his trainee cleaned the furnace and the gas fireplace and did very good, clean job. Thank you Sunset for such good, quick service.
  
 
 
 
 
 
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 Bert Williams 
 
30 days ago
 
 
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Jonathan was very thorough, respectful and knowledgeable!
  
 
 
 
 
 
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 Tamara Anderson 
 
32 days ago
 
 
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Robbie was great.  Helped figure out issues out and was very thorough and personable.  Thanks.
  
 
 
 
 
 
 
 
 
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