Frequently asked questions (faq)
Our normal business hours are 7am-5pm, Monday through Friday. However, our service department is available 24/7 for any emergency service needs.
Rebates are constantly changing and updating through manufacturers, local utilities, and jurisdictions, but we always stay on top of them, so you don’t have to! Give us a call today to find out what you may be eligible for!
Yes! Please call our office today, and one of our project managers can help guide you through the process. There are federal tax credits via the Inflation Reduction Act that offers consumers tax credits up to $2,000 for qualifying heat pump systems, as well as credits for other heating systems, electrical work, etc.
Yes, you can! We are experts at guiding customers towards maximizing utility and manufacturer rebates and tax credits. Give us a call today to see how we can help!
Yes! Sunset Air has been locally owned and operated by the Fluetsch family since 1976!
We are the only Carrier Factory Authorized Dealer in the South Sound, as well as a certified Daikin Comfort Pro Dealer. We also proudly install Mitsubishi, Bosch, and Coleman equipment.
We can service any brand!
Absolutely! Our preferred maintenance customers receive fantastic benefits such as guaranteed same day service, no overtime charges, 15% off parts, unlimited filters, and a friendly maintenance reminder when your system is due.
Yes, we install ductless systems! We are factory certified for installation and service of Carrier, Daikin and Mitsubishi.
Yes, we install heat pumps! factory certified for installation and service of Carrier, Daikin, Mitsubishi, Bosch and Coleman.
Yes, we install geothermal heat pumps! We are factory certified for installation and service of Carrier geothermal heat pump systems.
Absolutely! We do solar, EV Chargers, electrical panels, lighting upgrades, generators, smart home products, adding/moving outlets, as well as many other electrical services.
Right now we offer plumbing installation services such as tankless water heaters, heat pump hot water heaters, and standard tank water heaters. We offer a broader array of plumbing services for our commercial customers as well.
Absolutely! We offer design/build services as well as facility management for commercial HVAC, Electrical, Solar and Plumbing.
Yes, our HVAC tradespeople are proud members of Local 66. Our plumbers are proud members of Local 26.
Check out our convenient ‘How-to-Videos’ on our home page for a step-by-step guide.
Our office is located at 5210 Lacey Boulevard SE, Lacey, WA 98503.
You can reach us by phone at (360) 456-4956 or through our website’s contact form.
We specialize in heating, ventilation, air conditioning (HVAC), electrical, solar energy systems, EV chargers, Generators and hot water systems for residential and commercial properties.
Yes, we provide emergency services for HVAC repairs. Please call us at (360) 456-4956 for immediate assistance.
Absolutely! Yes, our project managers can help make recommendations or design systems for you that offer energy-efficient HVAC and solar solutions tailored to your needs.
You can schedule an appointment by calling us directly or filling out the appointment request form on our website.
Yes, we offer free estimates for new installations and system replacements. Contact us to schedule yours!
Yes, we install and program smart thermostats such as Honeywell, Ecobee, and others.
We accept credit cards, and checks. We do not accept cash, unfortunately.
Yes, we offer flexible financing options to fit your budget. We partner with two local credit unions, click on the Financing tab on the header to learn more!
Absolutely! Call us to diagnose and repair your heating system as soon as possible.
We recommend servicing your HVAC system at least once a year to ensure it’s working efficiently and reliably.
Yes, we install high-quality solar panels and provide system design and maintenance services.
We offer Silfab Solar as our main product offering for solar panels.
We offer Enphase microinverters as our main product offering for solar panels.
We offer ChargePoint and Wall box EV Chargers.
We are proud to install Honeywell and Generac generators.
We are proud to install Rheem, Bradford White and AO Smith hot water heaters.
We are proud to install Rinnai, Navian, and Noritz hot water heaters.
Definitely! We can recommend energy-efficient HVAC systems, solar installations, and other upgrades to reduce energy costs.
Yes, Sunset Air meets all required licensing and insurance requirements to perform work in the State of Washington. We carry a contractor’s license, electrical license and plumbing license.
Yes, we offer professional duct cleaning services to improve indoor air quality and system efficiency.
Absolutely! We offer air purifiers, and advanced filtration systems to improve the air quality in your home or business.
Solar panels can significantly reduce your energy bills, increase your property value, and lower your carbon footprint.
This could be due to a variety of issues, like a dirty filter or low refrigerant. Contact us, and we’ll diagnose and fix the problem.
Unusual noises often indicate a mechanical issue. It’s best to have one of our technicians inspect it to prevent further damage.
Washington’s climate benefits from heat pumps for year-round efficiency, along with high-efficiency furnaces and AC units. We’ll help you choose the right system for your needs.
