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“From the date of obtaining estimates for replacement of our heat pump and furnace, your firm , employees, and equipment have earned five stars. Neat to see and experience such knowledgeable , professional, perfectionists, with pleasing attitudes.
Sunset, it's employees, and products set an industry standard that few ever obtain.
I don't even know where to start about these people. My wife and I are seniors, so getting ripped off is always a concern. But we wanted air conditioning put in our house, so we called Sunset Air, and got an appointment. A man named Jesse Cherry came out. Very professional. Looked over the house, gave us an estimate right then what it would be. We told him we will think about it, and get back to him. With no presser he said that would be fine. We had two more estimates that afternoon. They were more, and they did not look very reputable. We called Jesse back, said let's do it. He stopped by the next day, gave him a check for 50%. He called the next day, and we got a date. They came on time. I'm retired, so sat and watched all day. What professional people. The electrician James was outstanding. Also Adam and Bill were extremely knowable and professional people. And everyone else was very knowledgeable people. Towards the end of the installation, supervisor Kevin came by and went through everything to make sure everything was done perfectly. The wife and I were floored. A few days later, the city of Olympia inspectors stopped by, macanical and electrical. They walked around with a clipboard under their arm, and was just about ready to leave. I said, that's it? They both told me, this is a Sunset Air job, not much to look at. They always do everything correct. And i believe them, and they were right. Two weeks later, we got the final invoice in the mail for the exact total amount balance, right to the penny. Everything was done perfect, and is perfect. Don't waste your time, go to the BEST and most reasonable. You will not be disappointed.
Very nice experience, and couldn't have had nicer workers. Very satisfied with my new unit. I highly recommend Sunset Air for heating and cooling work.
Sunset Air did a great job installing our new ductless heating unit. We had another company look at the job and they said that the unit would not fit. The Sunset estimator found the right location and their cost proposal was right in line with what we expected. I highly recommend them for heating and cooling work.
I wish to thank everyone at Sunset Air that helped me with my heating problem. All of you were so nice.
We are so pleased with the guys who came to our home. They were knowledgeable, professional and hard working. It’s nice to see such dedicated workers. They did a great job and we love our new unit.
K & G
Thank you for the prompt and considerate furnace service. We are greatly enjoying the heat that our furnace is now putting out. The technician was awesome. He explained the mysteries of furnace maintenance and repairs very clearly and was extremely patient with all of my questions. Every staff member we interacted with was both professional and courteous.
The Technician that came to our house was a wonder! His work was fast, efficient, competent and comprehensive. He knew exactly what he was doing and could answer extensive questions exceedingly well.
I feel compelled to inform you of the type of work performed by your employee who installed our gas furnace and water heater. He was efficient and his plumbing, electrical and sheet metal skills were all first class. I appreciate his politeness and his follow up after the work was complete.
We are so happy with the new Milgard windows Sunset Air installed. The installers did a great job. They were efficient, professional and highly skilled. The craftsmanship is second to none. Our windows look so good and we were so happy with Sunset Air we recommended them to our neighbors who also replaced their windows with Sunset Air.
I would like you to know how pleased I am with the service your company provided. The office staff was very pleasant and extremely helpful. The installers were prompt, friendly and answered my questions in a concise and knowledgeable way that was easy for me to understand. They not only worked extremely efficiently, they also worked very hard at all times. It was apparent that they knew the product and how to best install it, which in turn gave me as a homeowner a sense of security and peace of mind. I would not hesitate to use your company again.
We wanted to let you know how happy and satisfied we are with the work your Service Technician did at our home. He was very professional, explained all that he was doing, answered our questions carefully and cleaned the work area perfectly when he was finished. We will call Sunset Air again if we need any work done in the future.
Mr. and Mrs. R. M.
The Sunset Air Service Technician that completed my annual maintenance is an excellent representative of your company. He was very knowledgeable, friendly, professional and very helpful. Thank you!
Outstanding customer service. I appreciate the integrity and conscientiousness exhibited by the Service Technician.